Updated 05-Sep-2025
Hans G0UPL: I get a lot of questions about order shipment status. It takes many hours every day to answer these. I have a lot of other urgent work to do too. Therefore I am now updating this page with current status information which could be the cause of a delayed shipment. If I have directed you to this page, please check which of the categories applies to one or more of the items in your order.
GENERAL NOTES:
- On placing an order, your payment is taken at that time. That's because as a small business, we cannot process credit card transactions ourselves (or more accurately, are not allowed to store your credit card information) and rely on a third party provider which takes payment right away.
- Your initial order status will be "Complete", it means your order was paid and placed and is in the database; you will receive a confirmation email, and there is no need to reply to it.
- When shipped, it will change to "Shipped" and you will be emailed a tracking number if applicable.
- If you do NOT receive these emails, it could be due to a mis-spelt email address on the order form but more likely is your ISP blocking the QRP Labs shop email altogether as suspected spam, or putting it in your spam folder.
- If your order has not been shipped within 1 business day then it probably falls into one of the following categories.
US Tariffs
Update 05-Sep-2025: US removed the $800 de minimis limit on all imports on 29-Aug-2025 and henceforth every shipment to US is theoretically liable to import customs taxes. Some countries suspended post office shipments to US because they do not have sufficient resources or procedures in place to handle this administrative burden. QRP Labs does NOT use post office shipments, we use only DHL Express and FedEx (Except for Belarus, Ukraine, Russia and Turkey). So shipments to US are operating as usual. As at 05-Sep-2025 we heard of several US customers who paid taxes on their package, to date around $25-$30 seems to be expected for a typical QRP Labs purchase.
QMX+ kit
Update 05-Sep-2025: QLG3 parts arrived and pending orders were mostly shopped; now we have a shortage of front and rear panels for the QMX+. These are on a ship that was due to arrive at the port of Izmir, on Turkey's west coast, on 02-Sep-2025. Due to heavy port congestion in the sea around the port, the docking is now scheduled for 09-Sep-2025. Then the ship has to be unloaded and we have to do customs procedures. Hence we hope to receive these panels in the week beginning 15-Sep-2025 and will ship all pending orders as quickly as possible.
Update 14-Aug-2025: the missing parts arrived and pending QMX+ kit orders are now being shipped out, which will take a few days.
We ran out of one part for the QMX+ unexpectedly. We are waiting for the delivery of this part, expected around 13-Aug-2025. Then the backlog of pending QMX+ kit shipments will be shipped. My apologies for this unexpected delay.
Assembled unit:
If you have ordered an assembled QMX, QDX, QCX-mini and QCX+, please be aware that these are built-to-order and there is a waiting time while we work through the orders. The list is updated most days and is on this page: https://www.qrp-labs.com/qcxmini/assembled.html . You would have been notified of this at the time of placing your order and acknowledged it.
All other kits...
...are shipping without delay, within 1 business day normally.