Tracking information
General shipping information
Shipping statistics from Turkey, post 10-Apr-2018
Ultimate3 Case shipment from China by AIR
Ultimate3 Case shipment from China by SEA


Tracking information

If you received a tracking number in your shipping notification email, you may use various websites to tracking information. If you have any questions about your package please give your tracking code when you ask at your local post office. Enter your tracking number and click "Track":

 

Shipping Frequently Asked Questions

I don't know what my tracking number is?

When your order is shipped, the QRP Labs shop will send you an notification email and the order status will be "Shipped". Sometimes these emails are routed to your spam folder. Please check your spam folder. 

If you chose the post office airmail tracked/registered/insured option, or if you chose FedEx Express (TNT) option, then the notification email will also contain your tracking number (Except for shipments of some items from domestic US stock to US customers, which are so quick anyway that that we don't bother normally with the tracking number). 

If you chose the cheapest shipment option "No tracking/insurance, your risk" then as it says, you have no tracking number. All bets are off. Please don't ask us where it is: we have no idea, either. You chose the option with no tracking, and it has no tracking. 

I didn't receive a shipment notification email...

Sometimes these emails are routed to your spam folder. Please check your spam folders. Some spam filters are a MENACE. 

Sometimes if an item is unexpectedly out of stock or there is some other problem then we may not have shipped it yet. 

Why hasn't my order shipped yet?

We try to always ship orders within 1 business day. However, we only ship orders on business days. There may be public holidays in Turkey, that could be on different days to your country. 

In some cases, your order could contain an item which we have unexpectedly run out of stock of, and are waiting for new supplies to arrive. We will try to make this known on the ordering page so that you are aware of it at the time of ordering. 

Where is my shipment?

1) If you chose the fastest shipment option FedEx Express (TNT) then you can use the provided tracking number at http://tnt.com and will get a very good idea of where it is.

2) If you chose the post office airmail option with tracking, then you can use the provided tracking number in the tracking box in the "Tracking Information" above. There will not be any information on its movements after leaving Turkey, and when it is in your country; delays can vary, some countries don't register updates until after customs clearance and that can take some time. Some countries don't reliably enter tracking updates at all. Your mileage may vary. 

3) If you chose the post office airmail option "No tracking/insurance, your risk"... then all bets are off, we have no idea where it is, nobody does, since it has no bar-code on it for tracking. Just wait patiently, please don't ask us where it is. 

There hasn't been any update on the tracking for a while, can you tell me where my package is?

If you chose FedEx Express (TNT) then updates are likely to be frequent. If you chose post office airmail with tracking/insurance then there can be a long delay from when it leaves Turkey, to when it arrives in your country and tracking resumes (sometimes, depending on the country).

We only have access to the same information you do with the provided tracking number, we cannot tell you anything extra. 

When will my shipment arrive?

1) FedEx Express (TNT) shipments: they are advertised to take 3-4 business days and generally we have found this to be true for most destinations. Sometimes even faster. 

2) Post office airmail - the delivery time is highly variable. We collected some statistics (see below) which may help get an idea. But remember that during holiday seasons or public holidays, or other issues in your country or ours, or global situations such as the Covid19 pandemic, shipment times could be a lot longer. 

My package seems lost!

Probably not. Probably you just need to be more patient waiting for it (see above, "When will my shipment arrive"). If you wanted it quickly then FedEx Express (TNT) would have been the best option to choose, it takes 3-4 business days and costs only a few $ more. 

If a really REALLY long time elapses then yes, there is a possibility that your package really is lost. In this case we can open an investigation case for you, as long as you chose either FedEx Express (TNT) or post office airmail with tracking and insurance. 

My FedEx Express (TNT) package still says "retrieving from address"...

Yes, it will say this while it is in transit from QRP Labs to Izmir (Turkey). This is a 300km land journey and Izmir is the nearest proper TNT depot. Until it reaches Izmir, the status will say "retrieving from address". This normally takes 1-2 business days from collection. After Izmir it will fly fast to Belgium, the FedEx Express (TNT) European hub, and from there to your country. 

My tracking number doesn't work...

If your post was shipped by post office airmail with tracking, it will have a number consisting of 2-letters + 9-numbers + 2-letters. You can enter this in the "Tracking information" above and click the "TRACK" button to get the tracking information. This is an external service and may suffer outages. Sometimes you may have to click it several times to get a result. 

If your tracking number was shipped by FedEx Express (TNT) then you will need to use http://tnt.com for tracking. TNT and FedEx are the same company since their 2016 merger though integration is still not complete. In US for example, your package will be delivered by FedEx. In some countries where TNT was traditionally dominant the courier will be TNT. 

My tracking number still doesn't work...

We take packages to the post office for shipment. We have a reel of tracking number stickers that we prepare in the QRP Labs office. Sometimes there are a large number of packages and they do not process them all that same day, depending how busy they are, any staff shortages they may have from time to time, how many packages there are, and what time it is when we take them. Just check again in another day or two. 

About public holidays...

Public holidays are not the same in every country. Keep in mind that public holidays here aren't necessarily the same as in your country. So this can add a day or two more. If you think there is an unreasonable delay please check to see if there have been any public holidays that could account for it (Google "Public holidays Turkey" for example). 

My shipment is stuck in Turkey...

No, it is not. Typically we see packages travel from our South West corner of Turkey to Istanbul and leave the country, within 3 business days. After that, there may be a considerable delay between the tracking entry that it has been sent abroad, and when you see it having arrived in your own country. It's not flying around and around the world, but most likely waiting for customs clearance, or waiting for onward routing from some intermediate destination. Usually these events are not recorded in the tracking information. See http://qrp-labs.com/faq#stuck for more on this topic. 

Tracking doesn't work in my country...

Some countries do not appear to participate in the standard 2-letters + 9-numbers + 2-letters tracking scheme and in these cases, you won't be able to see tracking information in your country. It seems that Australia and Canada are two notable examples of this. 


General shipping information

Since 10th April 2018, QRP Labs shipments stopped being sent from Japan. Shipments are now taking place from Turkey. You have a choice of FedEx Express (TNT), or post office airmail. In the latter case you can choose post office airmail with tracking and insurance, or without (at your own risk). The price of the shipping is charged at cost and is highest for FedEx Express (TNT) and lowest for untracked uninsured post office airmail. 

If your order is in stock, then we aim to ship within 1 business day of your order placement. You will receive a notification email when your order has been shipped. 

In most cases your shipment will be packed with generous quantities of bubble-wrap, in a cardbox box. Be aware that if this will not fit through your letterbox and you are not at home, you may need to collect the package from your neighbour or from your local mail sorting office (varies, from country to country). In cases where the shipment is small and does not contain any delicate components (e.g. LCD), the shipment may alternatively be packaged in a padded envelope.

US Shipments: from time to time, certain orders may be shipped from US stock at our discretion, according to availability. These are shipped by USPS domestically and generally take 2-3 days to arrive. The shipment notification email will inform you if your order was shipped from US. We do not normally provide a tracking number since it only takes 2-3 days anyway, but there IS a tracking number recorded, if we need it. 


Shipping statistics from Turkey, May 2018 to date

This table is based on customer feedback and we are very grateful to everyone who emailed to say their package arrived. It helped to create this table of statistics which is very useful for other customers to get an idea of how long their order will take. 

Sent: the number of orders which have been shipped - from time to time as advised on ordering pages, there may be a delay in shipping while components/kits are being re-stocked, this causes a lag between "Orders" and "Sent".

Fdbck (feedback): the number of the "Sent" orders, whose recipients have emailed me to tell me what date their shipment arrived.

Min: the minimum number of days in shipping

Avg: the average number of days in shipping

Max: the maximum number of days in shipping

Note: Min/Avg/Max days are number of calendar days, not working days! Note also that this is the number of days actually spent in shipping, from despatch to receiving your package. You will receive one email shortly after placing your order, confirming it. You will receive another email when your order has been shipped. Please provide feedback on when you recevied your package, for calculating the statistics used for the table below.

Country Orders Sent Fdbck Min Avg Max
Argentina 7 7        
Australia 201 200 35 9 19 43
Austria 58 58 9 6 11 18
Belarus 3 3 3 13 18 28
Belgium 62 62 15 7 12 22
Bosnia and Herzegovina 5 5        
Brazil 22 22 2 24 33 42
Bulgaria 9 9        
Canada 253 252 56 10 24 112
Chile 1 1        
China 5 5        
Colombia 3 3 2 61 67 73
Croatia 8 8        
Curacao 1 1 1 29 29 29
Cyprus 2 2        
Czech Republic 83 83 16 6 9 13
Denmark 27 27 4 8 13 24
Ecuador 1 1        
Finland 26 25 6 6 13 24
France 152 150 26 6 13 38
Germany 646 643 113 4 23 53
Greece 14 13 3 9 12 15
Guadeloupe 1 1        
Guernsey 3 3        
Hong Kong 1 1        
Hungary 14 14 2 16 23 30
Iceland 8 8        
India 10 10 2 15 16 16
Indonesia 6 6 2 18 21 24
Ireland 22 22 2 9 17 24
Israel 4 4        
Italy 114 112 15 7 21 34
Japan 122 121 20 7 15 49
Kazakhstan 4 4 1 45 45 45
Latvia 8 8 2 8 10 12
Lithuania 7 7 1 10 10 10
Luxembourg 4 4 1 11 11 11
Macedonia 2 2 1 24 24 24
Malaysia 4 4 3 14 18 23
Malta 2 2 2 5 6 6
Mexico 4 4 1 29 29 29
Montenegro 1 1        
Mozambique 1 1 1 30 30 30
Namibia 1 1 1 223 223 223
Netherlands 139 138 24 6 15 36
New Caledonia 1 1        
New Zealand 34 34 9 20 40 64
Norway 36 35 1 25 25 25
Peru 7 7 1 36 36 36
Poland 38 37 10 14 26 42
Portugal 12 12 1 15 15 15
Puerto Rico 1 1        
Romania 17 17 7 9 20 48
Russia 62 62 14 7 15 22
Serbia 8 8 3 3 11 24
Singapore 5 5 1 16 16 16
Slovak Republic 17 17 1 23 23 23
Slovakia 1 1 1 14 14 14
Slovenia 8 8        
South Africa 6 6 1 155 155 155
South Korea 14 14        
Spain 86 86 11 10 15 20
Sri Lanka 1 1        
Sweden 60 58 4 15 21 24
Switzerland 88 88 13 4 14 73
Taiwan 1 1        
Thailand 10 10 4 10 15 19
Turkey 6 6        
UK 759 751 115 6 10 32
Ukraine 16 16 7 8 20 32
Uruguay 1 1        
USA 2563 2547 274 6 19 53

Enclosure shipments from China by AIR

To save costs, enclosure kits such as the U3 case are manufactured in China and shipped directly from China, separately to the rest of the kits. The table below shows shipping statistics for cases shipped by air.

Country Orders Sent Fdbck Min Avg Max
Argentina 1 1 1 14 14 14
Australia 121 121 20 7 16 23
Austria 20 20 8 14 23 43
Belgium 24 24 8 10 14 27
Brazil 6 6 1 20 20 20
Bulgaria 1 1        
Canada 77 77 27 9 42 148
Chile 2 2 1 26 26 26
Czech Republic 4 4        
Denmark 13 13 9 12 18 26
Finland 9 9 3 9 20 40
France 33 33 9 4 16 43
Germany 277 277 93 9 29 107
Greece 6 6 1 17 17 17
Hong Kong 1 1        
Hungary 1 1 1 21 21 21
Iceland 3 3        
India 3 3        
Indonesia 1 1        
Ireland 8 8 4 19 33 58
Israel 3 3 1 42 42 42
Italy 40 40 13 9 27 58
Japan 21 21 6 4 10 22
Jersey 1 1        
Kazakhstan 2 2 1 22 22 22
Liechtenstein 1 1 1 9 9 9
Lithuania 1 1        
Luxembourg 3 3 2 14 17 20
Malaysia 4 4 3 12 13 15
Malta 6 6 4 19 24 34
Mexico 1 1        
Mozambique 1 1        
Namibia 2 2 1 95 95 95
Netherlands 114 114 37 4 13 21
New Zealand 17 17 6 9 12 17
Norway 34 34 10 8 17 41
Poland 9 9 2 11 13 14
Portugal 5 5 2 23 26 29
Romania 3 3        
Russia 17 17 5 11 16 24
Singapore 4 4        
Slovak Republic 1 1        
Slovakia 1 1 1 10 10 10
Slovenia 1 1 1 55 55 55
South Africa 12 12 1 130 130 130
South Korea 1 1        
Spain 27 27 8 10 21 40
Sweden 25 25 8 9 19 47
Switzerland 24 24 5 7 14 18
Taiwan 1 1 1 14 14 14
Thailand 4 4 1 23 23 23
UK 285 285 71 4 29 361
USA 1011 1011 212 4 26 381

Enclosure shipments from China by SEA

To save costs, enclosure kits such as the U3 case are manufactured in China and shipped directly from China, separately to the rest of the kits. The table below shows shipping statistics for cases sent using the cheaper surface shipment option.

Note: many of the shipments are actually sent by air. But this is a lower priority option so at their discretion the origin post office can decide to send by air (if spare capacity is available) or by sea. 

Country Orders Sent Fdbck Min Avg Max
Australia 36 36 7 20 41 51
Austria 4 4 1 19 19 19
Belgium 9 9 4 59 64 69
Brazil 2 2        
Canada 22 22 6 62 77 121
Chile 1 1        
China 1 1        
Denmark 5 5        
Finland 8 8 2 12 39 65
France 10 10        
Germany 7 7 1 17 17 17
Greece 3 3        
India 2 2        
Israel 1 1        
Italy 9 9 3 77 196 428
Japan 10 10 2 42 43 44
Netherlands 63 63 19 20 56 75
New Zealand 7 7 3 14 23 35
Norway 15 15 2 14 43 71
Poland 1 1        
Portugal 2 2 2 80 83 85
Reunion Island 1 1        
Russia 1 1        
Saudi Arabia 1 1        
Slovakia 2 2 1 38 38 38
South Africa 1 1        
Spain 17 17 7 14 58 72
Sweden 18 18 8 17 47 72
Switzerland 11 11 1 58 58 58
Taiwan 1 1 1 12 12 12
Thailand 2 2 1 44 44 44
Turkey 1 1        
UK 120 120 44 7 68 88
USA 301 301 55 7 51 84