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How long will my kit take to arrive?
Has my kit been sent yet?
What is my tracking code?
My order hasn't arrived yet! Where is it?

Ultimate 3/3S kit

My U3S kit looks like it is working Ok on WSPR, and I measure power output, but I get no WSPR spots
My WSPR reception reports show drift - can I reduce it?
How much power output should I get on each band?
I added more BS170 in the PA but don't get more power.
Only THREE transmit screens show in the configuration, why can't I see 16?
The WSPR map shows me quite a long way from my actual location... why?

Low Pass Filter kit

What power output can the LPF kit handle?

My U3S kit looks like it is working Ok on WSPR, and I measure power output, but I get no WSPR spots

The most probable cause of your issue, is that you have not calibrated the frequency. If your kit is transmitting at an incorrect frequency (outside the 200Hz wide WSPR sub-band) then nobody will hear/report it. The 27MHz crystal in the Si5351A Synth kit usually oscillates 4 or 5kHz too high e.g. 27,004,500. The 27MHz crystal in the OCXO/Si5351A Synth kit usually oscillates maybe 2kHz too low e.g. 26,998,000.

A GPS such as the QRP Labs QLG1 can be used to calibrate the frequency. Otherwise, you will need to do it manually as described in the documentation. Even if you have connected a 1pps from a GPS receiver, you still need to set the configuration parameters properly. You must enable GPS by setting GPS mode to a non-zero value (The first parameter of "GPS {Mode Baud}". For most GPS receivers, set it to mode 2. Secondly you have to use a non-zero Frame parameter (the first parameter of "{Frame Start}". The "Cal {Step Time}" parameter must also be set correctly. The default "Cal {Step Time}" is "00 010" which will do a calibration for 10 seconds, but since the "step" is zero, no actual calibration will take place! 

You should set "Cal {Step Time}" to something like "30 240" initally. That means the "step" is 3.0Hz and the calibration time is 240 seconds. Make sure the gap between your transmissions is at least 6 minutes, to allow the calibration to complete. After the end of each transmission cycle, you would see the calibration take place. The progress bar gradually fills the screen, lasting 6 minutes. At the end, it will display the frequency change, and your new reference frequency. Gradually the frequency will converge to the correct value. After that the correction amount displayed will be sometimes positive, sometimes negative; usually a small value. 3Hz each step, for 240 seconds, means the maximum error that can be corrected in each calibration is 720Hz. So it will take maybe 1 hour (i.e. 6 calibration cycles) to reach the final value, something like 27,004,000 or 27,005,000 for the Si5351A Synth, for example.

Once the correct calibration is reached, you can set it to a finer value e.g. "01 240" that means 0.1Hz steps. This will keep the frequency accurate with slow temperature-related drifts. So please check your Ref Freq value - if it is not 27,004,000 or 27,005,000 etc then it means the calibration isn't done. Then check your "Cal {Step Time}", and run some calibrations as described above.

My WSPR reception reports show drift - can I reduce it?

Yes you can! 0Hz drift reports are possible even all the way up to the 2m band. Please refer to App Note AN001

The WSPR map shows me quite a long way from my actual location... why?

This is because the WSPR protocol normally only sends 4-character locators and a 4-character Maidenhead grid square can easily be 100 miles wide, or more. You can trick the WSPRnet map to record your 6-character Locator. Please refer to App Note AN002 for a tutorial about this. 

How much power output should I get on each band?

It depends how many BS170 transistors and what PA voltage you are using. Also there will be variations due to your LPF inductor winding precision and other variations. Furthermore, QRP power levels aren't easy to measure accurately, and everyone will measure something different anyway. But you can get some approximate idea of what I measure here from these two pages:
ultimate3/u3info/u3pa.html
ultimate3/u3info/u3sbifilar.html

Marcel ON7DY measured the following power output with 1 BS170 transistor at 5V, and 3 transistors at 12V:

Band 5V on one BS170 12V on 3 BS170
m mW mW
10 96 380
15 174 609
20 180 698
30 362 1410
40 381 2000
80 390 2130

I added more BS170 in the PA but don't get more power.

Adding more BS170 spreads the power dissipation between more transistors. It doesn't increase the power much, by itself. It also increases the capacitance (e.g. three BS170 gates in parallel triples the capacitance), which may actually decrease the power at higher frequencies e.g. 10m. In order to increase power output you have to increase the PA voltage as well! See: ultimate3/u3mods.html#morepower

Only THREE transmit screens show in the configuration, why can't I see 16?

There are 16 possible transmit configuration screens in the U3S but only three are shown in the menu, by default: screens 0] 1] and 2]. In order to show more screens you must adjust the TxS parameter, which has default value 02. Set it to 15 for example, to show all 16 screens. Just scroll through the configurations until you see the screen with TxS on it (right hand parameter of 5 parameters all in one menu item). Please also refer to the Operating manual.

What power output can the LPF kit handle?

The LPF kits can handle at least 10W.

How long will my kit take to arrive?

We aim to ship out your order within 3 business days. Once shipped, please see shipping statistics here to see how long other shipments have taken to your country.

If your order includes the Enclosure and Accessories kit (including sets such as the Deluxe 6-band U3S set), please note that the enclosure and accessories kit is shipped separately from China; these are normally sent once per week, on the Monday or Tuesday after your order. Again please check the shipping statistics to see how long it will take to arrive. 

Has my kit been sent yet?

We are a small hobby operation. A couple of part-time staff ship out the kits. They set their own schedule and don't work every day. They ship out packages in batches. Typically your order should be dispatched within 3 business days, this is the target. Sorry, we cannot promise same day shipment like Amazon! The enclosure (case) kits are shipped separately from China, once per week usually on Mondays or Tuesdays.

You will receive an email when your order has been accepted and payment made. At this stage your order status will be "Complete". Sometimes spam filters are over-enthusiastic and might put it in your spam folder - so it's worth checking that. When your items are shipped, you will receive an email notification (to the email address you provided on your order). The order status will be changed to "Shipped".

Note that the enclosure (case) kits are shipped from China and you get a separate email notification when they ship. If your order contains both the enclosure kit and other kits, then the "Shipped" status of your order is set when the rest of the kits are shipped, not the enclosure kit.

What is my tracking code?

Your order is shipped using ordinary post office airmail "small packet" service. There is no tracking number. Adding a tracking number would very significantly increase the costs and generally we don't find it necessary.

The enclosure (case) kits are sent separately from China. Adding a tracking code to the box is cheap in China. So we do have a tracking code for the enclosure shipments from China. Please contact us if you want to know your tracking code. Generally the tracking code isn't very useful, it shows when the package leaves China only. You have to use the postal service website in your own country to track it there, and by the time there is any tracking information, you probably already have the package in your hand! The tracking code has been useful though on some occasions, to help find a package which has taken a long time to arrive, or was returned due to an addressing error, etc.

My order hasn't arrived yet! Where is it?

Yes, our biggest headache: slow shipments! You can see how long past shipments have taken to your country on our shipping statistics page. You'll notice that some countries are a lot faster than others. Also in many cases there is a wide variation in shipping times. All that is beyond our control! Once the package has been shipped, we don't know where it is and we can't say when it will arrive, except for the indications of the shipping statistics page

If you ordered the enclosure (case) kit and you chose the cheaper surface (sea) shipment option, then please be aware that this DOES take a long time, this is normal. 10 weeks is quite reasonable as you'll see from the statistics. Even air shipment from China is slower than the air shipment of the rest of the kits. 

On rare occasions shipments can get lost in the post. It does happen sometimes, unfortunately. We encourage you to wait as long as possible because very often it's just a case of a slower than average shipment, for whatever reason it is taking longer than usual to find its way through the postal system. But once you've really waited, sometimes we have to conclude the package is lost. We'll send you another one to replace it. Contact us.